PetSmart

Once upon a comical Christmas, my son and I, along with Winnie, our not-so-little Great Swiss Mountain Dog, embarked on a festive adventure to PetSmart. The mission? To capture the holiday spirit in a photo with Santa. Little did we know, we were about to step into a canine comedy show. Armed with a reservation made by my wife, we waltzed into PetSmart, only to find ourselves in a line that was less 'Jingle Bells' and more 'Who Let the Dogs Out?' Half of the pooches there were clearly playing hooky from the obedience class next door. It was a wild orchestra of barks, gags, and the unmistakable aroma of excited-dog-pee. Amidst this furry frenzy, one could spot the ‘elite’ dogs, sitting prim and proper, casting judgy glances at the unruly bunch. Their owners, trying to hide smirks, were probably crafting mental notes for the next ‘Worst Behaved Dogs’ awards. After what felt like a dog's age (about 45 human minutes), we finally made it to Santa’s chamber. And oh boy, what a sight! This Santa had just enjoyed a merry puff of his vape, leaving the room in a festive fog. The offer was simple: one photo, snapped with an ancient iPad. Winnie, our furry detective, was instantly on alert. Something was amiss in Santa's workshop. She refused to cozy up to this off-brand Santa, who had suspiciously hairy knees peeking out from his costume. Trusting Winnie's instincts, I had her sit at a safe distance. The resulting photo? A Christmas masterpiece featuring Winnie’s majestic pose, Santa's dubious knees, and a backdrop that screamed 'holiday chaos'. It's safe to say, this picture won't just deck our halls, but also bring laughs for many seasons to come! Visiting Santa at PetSmart for a photo session can be a delightful experience, especially for pet owners who want to include their furry friends in holiday traditions. Here's what you typically can expect from such an experience: Event Scheduling and Locations: PetSmart usually hosts these events during the holiday season. Dates and times may vary by location, so it's a good idea to check with your local PetSmart or on their website for specifics. Pet-Friendly Environment: PetSmart stores are inherently pet-friendly, ensuring a comfortable environment for pets of all kinds. Whether you have a dog, cat, or another type of pet, they can be accommodated. Santa Claus Interaction: A person dressed as Santa Claus will be present for the photo session. It's a fun opportunity for your pets to interact with Santa, and for many, it's a novel experience. Photo Session: The photo session typically involves your pet, Santa, and any family members who wish to join. PetSmart might have a designated area set up for the photo shoot, complete with festive decorations. Photo Packages: There may be different photo package options. Some stores offer a free photo with Santa, while others might have packages for purchase. Digital copies, prints, or holiday-themed frames might be available. Preparing Your Pet: It's important to ensure your pet is comfortable and well-behaved in such an environment. Pets should be on a leash or in a carrier. Familiarizing your pet with the environment beforehand can be helpful. Community and Social Aspect: These events are also a great way to meet other pet owners in your community. They often have a festive, friendly atmosphere. Safety and Comfort: The staff at PetSmart are usually trained to handle pets and ensure their comfort and safety during the photo session. However, it's always good to keep an eye on your pet's stress levels. Memorable Keepsake: The end result is a memorable photo of your pet with Santa, which can be a cherished keepsake for years to come.

The team in the Petshotel are absolutely wonderful. They have taken care of both of our dogs so well, know their quirks, and get us in and out of the check in area very fast and efficiently. We've been taking our dogs here for boarding since we moved to Buffalo 2 years ago and will continue using this location because of their amazing team.

🚨DO NOT COME HERE🚨 I would give them no stars if that was possible!! They are the only store I could find one wear doggy shoes and I went in with my service dog at my side and I grabbed what I was there for and as I rolled passed the daycare this women was ignoring all the dogs and kept spraying water in their face to get them to stop jump on the glass and there was one dog that was hiding in the corner afraid, she smacked a dog on the nose TWICE for barking any behavior that annoyed this woman the dogs got sprayed in the face, she never said stop it was immediately spray, there was absolutely NO playing at all she just stood with an annoyed look on her face and she was going to do something then she looked over saw me recording and stoped minutes later another employee was in there and was interacting a little bit the dogs. Then when I got to the register the women was scanning the stuff I bought and she started talking to my service dog directly to my service dog and my mom asked nicely to please not distract him because he is an alert dog and keeps me out of the er after that was said she got an attitude and I trained Apollo to lay down whenever I stop and people always thinks it’s because he’s tried so she said “oh well he looks tired” she was very nasty to me after that was said! When I have Apollo halt (lay down) next to me he is on alert and looking around. They also have a PIT BULL AND BULLY BREED BAN!!!

It's so nice walking into PetSmart and being welcomed immediately by one of the staff. I find PetSmart has a large variety of everything you pretty could possibly need. The staff is always visible and ready to answer all questions. They go out of their way to see that you leave the store with what you need and are always well informed.

Came into this location to research a new dog food for my senior dog. As I was in the aisle, a gentleman by the name of Mike offered my assistance to get the 30 lb bag back on the shelf. (Since I was looking at ingredients.) He was extremely helpful and even carried my bag to my car. It's rare you get good customer service these days, and I want to commend Mike and this location for giving exceptional customer service.

Do not take your pet there for grooming. I called the store asking if they could do my dogs nail trim, they said if I came right then I could. I show up and walk into the grooming area and immediately get the nastiest look from one of the groomers. Mind you there are two other groomers with her, all working on one dog. She said “what do you want?” Which made me realize right away the customer service is out the window. I told her I called ahead and was told to bring my dog in for a nail trim and she said they didn’t have time. Then she yanked on the dog on the table and started getting very aggressive with it and kept pulling it. I took that as a sign to not leave me dog ever with these people because I would be afraid it would die in their care. Based on other reviews I made the right choice.